Privacy Policy

What we collect when you book a job or use this website, why we collect it, who we share it with, and how to get it back or have it deleted.

Version 1.0 · Effective 4 August 2026

The short version. We collect what we need to quote and do the job — your name, contact details, address and what you told us about the problem. We use it to run the job and to follow up. We do not sell it. You can ask us for a copy or ask us to delete it at any time.

1. Who we are

This policy applies to Possum Removal Services ("we", "us", "our"), and to this website and all services we provide.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What we collect

Information you give us when you submit a booking form, call, email or message us:

Name, phone number and email address
Property address and, where relevant, access details
The service you need and what you have described about the problem
Whether you are the owner, tenant, agent or strata representative
Payment details where you pay us — card details are processed by our payment provider and are not stored by us
Any correspondence between us

Information we create during a job: inspection notes, findings, treatment records, work performed, materials used, before-and-after photographs of the work areas, quotes, invoices and warranty records.

Information collected automatically when you use this website: IP address, browser and device type, pages visited, referring page, time on page, and the approximate location that IP addresses indicate. This is collected through analytics and advertising tools described in section 6.

We do not seek sensitive information as defined in the Privacy Act. Occasionally a customer volunteers health information relevant to a treatment — for example an allergy or a respiratory condition. Where that happens we use it only to perform the job safely and store it with the job record.

3. Why we collect it

To respond to enquiries, prepare quotes and confirm bookings
To schedule technicians and attend your property
To perform the service and keep a record of what was done
To invoice you and take payment
To honour warranties and handle follow-up visits and complaints
To meet legal, licensing, insurance and record-keeping obligations, including those attaching to protected wildlife work
To improve our services and this website
To send you service-related messages and, where you have consented, marketing

If you do not provide the information we ask for, we may not be able to quote or carry out the work.

When you submit the booking form you are asking us to get in touch, so we will contact you about that enquiry by phone, SMS or email — to confirm the booking, quote the work, attend the job and follow up afterwards.

Any marketing we send — seasonal reminders, offers, articles — includes a way to opt out, and we act on opt-outs promptly. You can also opt out at any time by emailing possumremovalnearme@gmail.com or telling the technician. Opting out of marketing does not stop service messages about a job you have booked.

We do not sell, rent or trade personal information to third parties for their own marketing.

5. Who we share it with

We disclose personal information only where it is needed to run the business:

Our technicians and staff, to attend and perform the job
Subcontractors where specialist work is required, limited to what they need
Service providers that operate our systems — website and email hosting, our booking and CRM systems, accounting software and payment processors
Insurers and professional advisers where a claim, dispute or legal obligation arises
Regulators and authorities where required by law, including records relating to licensed wildlife work
A landlord, agent, body corporate or strata manager where they engaged us, or where you have asked us to report to them

Some of these providers store data on servers outside Australia. Where that occurs we take reasonable steps to ensure the recipient handles the information consistently with the Australian Privacy Principles.

6. Cookies, analytics and advertising

This website uses cookies and similar technologies for:

Essential functions — session and security cookies that make the site and the booking form work. These cannot be switched off.
Analytics — Google Analytics, to understand which pages people use and where they have difficulty.
Advertising measurement — Google Ads conversion tracking, so we can tell which advertising leads to enquiries. This may involve remarketing, meaning you may later see our ads on other sites.

You can block or delete cookies through your browser settings, and you can opt out of Google's advertising personalisation at adssettings.google.com. Blocking essential cookies will stop the booking form working.

We do not use cookies to collect information that identifies you personally beyond what you submit to us directly.

7. How we store and protect it

Personal information is held in our booking system, our email systems and our accounting records. We take reasonable steps to protect it, including access controls, encrypted connections to this website, restricting access to staff who need it, and secure disposal of physical records.

No system is perfectly secure. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

8. How long we keep it

We keep job records for as long as needed for the purpose they were collected, and then for as long as we are required to keep them — generally seven years for financial and tax records, and longer where warranty, insurance, licensing or wildlife record-keeping obligations apply. Enquiries that do not become jobs are kept for a shorter period and then deleted.

9. Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct anything inaccurate or out of date. Email possumremovalnearme@gmail.com.

We will verify your identity before releasing information and will respond within 30 days. Access is free; if a request is complex or repetitive we may charge a reasonable cost, and we will tell you before doing so. In limited circumstances set out in the Privacy Act we may refuse access, in which case we will explain why in writing.

10. Deleting your information

You can ask us to delete your personal information and we will do so, except where we are required to keep it — for example financial records, warranty records, or records relating to licensed wildlife work. Where we cannot delete everything, we will tell you what we must keep and why.

11. Complaints

If you think we have mishandled your personal information, contact us first at possumremovalnearme@gmail.com. We will acknowledge your complaint within 5 business days and respond within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

12. Children

This website and our services are directed at adults. We do not knowingly collect personal information from anyone under 18. If we become aware that we have, we will delete it.

13. Third-party links

Our articles link to external sites, including state government wildlife authorities. Those sites have their own privacy policies and we are not responsible for how they handle your information.

14. Changes to this policy

We may update this policy. The current version and its effective date are shown at the top of this page. Material changes will be notified on this website.

Contact

Possum Removal Services
Privacy enquiries: possumremovalnearme@gmail.com
Phone: 0468 070 392
Hours: 6am–10pm, 7 days