Terms & Conditions

1. Who these terms are between

These Terms & Conditions ("Terms") govern the supply of services by Possum Removal Services ("we", "us", "our"), to the person or entity who requests those services ("you", "the Customer").

By submitting a booking form, accepting a quote, or allowing us to attend your property, you agree to these Terms. If you are booking on behalf of an owner, landlord, tenant, body corporate or business, you warrant that you are authorised to do so and to bind that party to these Terms.

2. The services we provide

We provide wildlife and pest management services, including possum removal and exclusion, rodent control, and dead animal removal and sanitisation. The scope of any particular job is what is set out in the written quote we give you, and nothing more.

Work not described in the quote — including but not limited to building repairs, roof restoration, insulation replacement, electrical work, plastering, painting and pest treatments for species other than those quoted — is not included and will be quoted separately if you want it done.

3. Inspections, quotes and pricing

• The initial inspection is provided free of charge and without obligation.
• Any price given before a physical inspection is an estimate only. Firm pricing is given in writing after inspection and before work begins.
• Written quotes are valid for 30 days from the date of issue unless stated otherwise.
• A quote is based on the conditions observed at inspection. If conditions materially differ once work starts — additional entry points, concealed damage, restricted access, additional animals, or contamination not visible at inspection — we will stop, tell you, and give you a revised price before continuing. You are not charged for the variation unless you approve it.
• Prices include GST unless stated otherwise.
• Promotional discounts apply to the first service only, cannot be combined with other offers, and do not apply to materials, disposal fees or subcontracted work unless expressly stated.

4. Protected wildlife — legal limits on what we can do

Possums are protected native wildlife under state legislation across Australia. Our work is carried out under the licences and codes of practice that apply in the relevant state, and those rules constrain what any operator can lawfully do. In particular:

• We use humane exclusion. We do not relocate animals except where the applicable state law allows it and on the conditions that law imposes.
• Where dependent young are present, exclusion must be delayed until the young are mobile. This is a legal and welfare requirement, not a scheduling preference. It may add days or weeks to a job and may require an additional visit, which will be quoted.
• We cannot guarantee that an animal will leave within a particular timeframe. Exclusion depends on the animal's own behaviour.
• We will not carry out any work that is unlawful, that risks harm to protected wildlife, or that we reasonably consider unsafe — regardless of instruction.

If you instruct us to do something we cannot lawfully do, we may decline the work and, if the job cannot sensibly proceed without it, terminate the engagement and charge for work already performed.

5. Bookings, attendance and rescheduling

• A booking is confirmed when we confirm it to you, not when the form is submitted.
• Attendance times and response windows quoted on this website are targets based on normal conditions. They are not guarantees, and they may be affected by traffic, weather, job overruns and other matters outside our control.
• If you need to cancel or reschedule, please give us at least 24 hours notice. A cancellation or reschedule with less notice, or a no-show where our technician attends and cannot gain access, may attract a call-out fee covering the travel and time reserved for you.
• We may reschedule where weather makes roof access unsafe, where a technician is unwell, or for other reasonable cause. We will offer the earliest available alternative.

6. Your responsibilities

To let us do the work safely and properly, you must:

• Provide safe, clear and lawful access to all relevant areas, including the roof cavity, manhole, subfloor, roof exterior and perimeter.
• Ensure an adult aged 18 or over is present at the property for the duration of the visit unless we agree otherwise in writing.
• Secure or remove pets, and keep children away from work areas, equipment, traps and treated areas.
• Clear stored items from access points, manholes and work areas before we arrive.
• Disclose all known hazards before work begins — including asbestos or suspected asbestos, friable insulation, damaged or exposed wiring, fragile or unsafe roofing, structural defects, previous pest treatments, and any known health conditions of occupants relevant to treatment.
• Obtain any consent required from an owner, landlord, body corporate, strata manager or neighbour before we attend.
• Follow the after-care instructions we give you, including any period during which an area must be kept clear or ventilated.

If access is unsafe or is not available as agreed, we may reschedule or leave the site, and a call-out fee may apply. We are not liable for delays or costs arising from access issues or from information you did not disclose.

7. Asbestos and hazardous materials

We are not asbestos removalists. If asbestos or suspected asbestos-containing material is identified at any point, we will stop work in that area immediately and notify you. Assessment and removal is a matter for a licensed asbestos professional at your cost. Any resulting delay is not our responsibility, and we accept no liability for exposure arising from hazards that were not disclosed to us.

8. Access work and unavoidable disturbance

Some work cannot be performed without disturbing the building. By engaging us you acknowledge and accept that the following may be necessary and do not constitute damage:

• Lifting, moving and reseating roof tiles, and the risk of breakage inherent in walking a tiled roof — particularly on older, brittle or previously damaged tiles.
• Compressing or disturbing insulation to reach entry points, nests or carcasses.
• Removing and refitting vent covers, flashing, valley irons and eave sheeting.
• Fixing mesh, closures and flashings with mechanical fixings, which leave fixing points.
• Where a carcass or animal cannot be reached any other way, cutting a small access opening in a wall or ceiling. We will always discuss and agree any access cut with you before it is made, including who is responsible for making it good. Unless expressly quoted, patching, plastering and painting are not included.

We take reasonable care. We are not responsible for pre-existing defects, brittle or non-compliant building materials, or damage that would have occurred under any reasonable access to the same area.

9. What we can and cannot promise

We stand behind our workmanship. We cannot promise outcomes that depend on animals, buildings or people outside our control. Specifically:

• Pest and wildlife management reduces and manages populations and closes access. Because animals move between properties, no operator can guarantee that no animal will ever enter again.
• Where we recommend proofing works and you decline them, or approve only part of them, we cannot warrant against re-entry and no re-entry warranty applies.
• Timeframes for odour clearance, exclusion and population reduction are estimates based on typical conditions.
• Where a third party's property, a neighbouring building, shared strata roof space or an untreated adjoining area is a contributing source, results may be limited until that source is addressed.

10. Warranty on proofing work

Physical proofing works we install carry a 12 months workmanship warranty from the date of completion, covering failure of the materials we installed or the way we installed them. If a sealed point we installed fails within that period, we will re-attend and rectify it at no charge.

The warranty does not cover, and is void in respect of:

• Entry at points we identified and recommended sealing where you declined that work.
• New openings created by storm damage, tree fall, subsidence, renovation, roof work, solar installation, or any other trades or third parties.
• Damage caused by you or others interfering with, removing or modifying installed materials.
• Areas we were not given access to at the time of the works.
• Deterioration of the surrounding building fabric — corroded roofing, rotted timber, failed mortar — that the proofing was fixed to.
• Any work where the invoice has not been paid in full.

Chemical treatments, trapping and dead animal removal are services performed at a point in time and are not covered by the proofing warranty. Any service period or follow-up visits will be stated in your quote.

11. Payment

• Payment is due on completion of the work unless we have agreed different terms in writing, in which case payment is due within 7 days of the invoice date.
• We may require a deposit for larger jobs, for materials ordered specifically for your property, or for scheduled multi-visit programs. Deposits are applied to the final invoice.
• Overdue amounts may attract interest at 10% per annum, calculated daily from the due date until paid.
• You are responsible for reasonable costs of recovering unpaid amounts, including debt collection and legal costs.
• Warranties and any ongoing service obligations do not take effect until the invoice is paid in full.
• Where you dispute part of an invoice, the undisputed portion remains payable on time.

12. Liability

Nothing in this clause limits your rights under the Australian Consumer Law. Subject to those rights:

• Our total liability arising out of or in connection with the services is limited, at our option, to resupplying the services or to the amount you paid us for the specific service giving rise to the claim.
• We are not liable for indirect or consequential loss, including loss of income, loss of rent, loss of profit, loss of opportunity, alternative accommodation costs, or damage to reputation.
• We are not liable for loss or damage arising from pre-existing building defects, undisclosed hazards, prior damage caused by pests or wildlife before we attended, the acts or omissions of other trades, or your failure to follow our written recommendations or after-care instructions.
• We are not liable for damage to fragile, brittle or non-compliant building materials where reasonable care was taken.
• Any claim must be notified to us in writing within 14 days of the date you became aware, or reasonably ought to have become aware, of the matter complained of, and we must be given a reasonable opportunity to inspect and, where appropriate, rectify before you engage anyone else.

13. Insurance

We hold public liability insurance appropriate to the services we provide. A certificate of currency is available on request. Our insurance does not cover pre-existing conditions, undisclosed hazards, or loss excluded under clause 12.

14. Photographs and job records

We photograph work areas before and after the job as a record of the condition we found and the work we performed. These images remain our property and form part of our job records. We may use de-identified images for training, quality assurance, insurance and marketing purposes. Images will not identify your address or personal details, and you may ask us in writing not to use images from your property for marketing at any time.

15. Suspension and termination

We may suspend or terminate work immediately where a site is unsafe, where a hazard was not disclosed, where lawful work is obstructed, where our staff are subjected to abusive or threatening behaviour, or where payment terms are not met. In those circumstances we may charge for work performed and costs reasonably incurred to that point.

16. Matters outside our control

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including severe weather, natural disaster, fire, flood, pandemic, government direction, industrial action, supply shortages, or failure of utilities or telecommunications.

17. Privacy

We collect and handle personal information in accordance with our Privacy Policy, which forms part of these Terms.

18. Changes to these terms

We may update these Terms from time to time. The version that applies to your job is the version in effect on the date your booking was confirmed. That version and date are recorded against your booking.

19. Disputes and governing law

If something has gone wrong, contact us first — most issues are resolved quickly on site. Complaints should be made in writing to possumremovalnearme@gmail.com and we will respond within 10 business days.

These Terms are governed by the laws of New South Wales, and you and we submit to the non-exclusive jurisdiction of the courts of that state.

20. General

• If any provision of these Terms is found to be unenforceable, it is severed and the remainder continues in force.
• A failure to enforce a term is not a waiver of it.
• These Terms, together with the written quote, form the entire agreement between us and replace any prior discussion or representation.
• You may not assign your rights under these Terms without our written consent.

Contact

Possum Removal Services
Phone: 0468 070 392
Email: possumremovalnearme@gmail.com
Hours: 6am–10pm, 7 days